Planned and executed sales and celebratory events for [company name] clientele and affiliates, Successfully managed and grew portfolio of highest spending [company name] clients anticipating needs and overseeing excellent customer service, Increased store sales by creating relationships between [company name] clientele and sales associates, Facilitated selling and customer communication training for [company name] associates, Implemented comprehensive analytics to track and service high spend customers and ensured their repeat business, Reduce the turn-around time for processing MHA loans from 6 months to 45 days, Collaborated with business partners to develop program training and web base training, and facilitated monthly skill building sessions to provide consulting to the business leaders on best practices, Met and exceeded performance metrics goals every month. Ran the "Fashion Rewards" credit program, educating employees about the benefits of the program to increase volume for the store. Ensured superior customer experience by investigating and resolving inquiries and complaints in a timely and empathic manner. Effectively communicated with other team members and directed calls to appropriate individuals when other arrangements needed to be made on the spot. Developed and enforced quality control measures. Summary. If you are looking to build a client relationship manager resume, you should include the work experience section to show prospective employers the functions of the position that you have previously carried out. A client manager acts as the primary liaison between a company and its customers. Revamped the entire recruiting process to increase profitability and agent productivity by 30% in sales and customer service. Exceeded all sales goals for hearing aids and warranties. Demonstrated ability to work remotely with minimal supervision while effectively managing time to accommodate extensive travel and associated scheduling. Heads lead generation, sales strategy implementation, and execution of inside sales process. The Customer Relationship Manager (CRM) position requires expertise in managing more complex account relationships with emphasis on financial analysis and credit action. Looking for a resume that will help you land a client relationship manager job position. Responsible for clearing conditions and issuing changes to the terms on previously approved loans, inclusive of, but not limited to verifying conditions of approval such as customer income/assets documentation, title and vesting, liens, judgments and re-conveyances. Most Client Relations Managers hold a degree in a relevant field, such as business administration or marketing, and display previous client service experience in their resumes. Ability to maintain a seamless experience for clients during major internal changes while transitioning from Rastar to Rastar-Transcontinental in 2011. Provided client on-site consulting representation and training including computer program in-servicing, enrollment meetings, and Q&A sessions. Built and enhanced client relationships as well as cultivated retention and growth opportunities. The last section of the client relations manager resume sample looks at the applicant’s education. Managed a significant portfolio of FHA loans in default, loan modifications, document validation, short sale/DIL, and answer technical foreclosure questions. Assisted peers with their caseload to ensure that work was completed daily. Client Relationship Manager jobs now available. Collaborated with team of specialists, driving Key Performance Indicators (KPIs) for CRM adoption and utilization. Asked open-ended questions to assess customer needs. We hope this resume proves effective in getting you your desired job. Analyzed monthly KPIs to help supervisors enhance their teams. Trusted advisor to a portfolio of 300+ loan originators, actively managed these accounts through inbound and outbound calls. Processed payments or advise customer of other payment options resulting in a recovery of 60k. Managed customer requirements to better understand and evaluate their needs resulting in renewed and expanded customer contracts. Acted as the primary resource to existing client base. Average 60 percent month-to-month increase in new money collected each of 6 months on site so far. Relationship Manager Resume Sample. Effectively managed over 200 corporate and institutional environments while ensuring high customer satisfaction and profitability. Implemented strategic plans with a primary focus on developing and maintaining relationships with customers as well as capitalizing on new markets. Planned and executed customer retention campaigns to maintain and improve client-business relationships. Relationship Manager resume 4 On this page you will find a link to a professionally designed template that can be used to create an interview winning CV or resume. Verified 1000s of documents for accuracy, completeness and timeliness to process and close modifications. Served as a single point of contact and trusted advisor for borrowers involved in the default servicing lifecycle. Salary $40,000. Represented the company in various professional organizations and activities including conferences and meetings; communicated information from these activities to appropriate individuals within the company. Find out what is the best resume for you in our Ultimate Resume Format Guide. Created effective meeting agendas in order to capture appropriate client information, needs, and concerns. Sought new business opportunities with new and existing clients. Strived for the highest levels of customer satisfaction in the delivery of Wi-Fi (Wi-Max) service and account maintenance to each customer. Fostered and maintained client relationships by planning, conducting telephone calls and in-person visits with client representatives, officials, or decision makers. Successfully managed over 250 accounts at a time. Provided the overall management of the client relationship including identification of business challenges, monitoring of talent search, project progress and troubleshooting. Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with Sr. Management, and negotiating settlements. Developed CRM training curriculum, instilling best practices for instructor led classes (Salesforce.com). Client-focused relationship manager, dedicated to exceeding client expectations, maintaining strong, fruitful working relationships with customers to gain their trust and respect, offering these core strengths: Create and support client retention strategies for … Worked parallel with Quality Assurance team to develop innovative solutions and improve process capabilities. Spearheaded the training and emergency response programs at Bank of America. We are seeking an outgoing and customer service-oriented relationship manager to join our organization and work with our clients. Represented clients internally and coordinated with other functions to implement client systems, complete projects, and address ongoing service needs. Generated revenue by reducing fraud and servicing customers through analysis of their accounts, recommending changes, setting arrangements, and collecting payments. Leveraged Process Activity Mapping to streamline client registration, Trained team of 5 customer service representatives to be proactive and upselling clients to increase sales, Reduced client complaints by 50% by mentoring customer service representatives, Conducted four-phase audit on all help desk tickets, Reduced customer service response time from an average of 36 hours to 24 hours, Established social media marketing to increase sales and advertise company, Reviewed and authorized 40+ credit/debit memos daily to ensure accurate internal department and financial impact being recognized prior to CFO/COO approval, Authority to provide final resolution resulting in financial impact, Managed credit memo team ensuring all company policies and procedures were completed accurately and in compliance with Sarbanes Oxley controls, Responsible for daily revenue postings, including acquired companies, Assisted with pre and post deployment testing providing further staff training, Motivated and encouraging team through incentive programs created to build a productive energetic work environment, Collected $2.5 million in delinquent loans during four month period, Managed company's participation at 34 medical-professional trade events, Maintained and optimized a $400k annual budget, Strengthened relationships with key medical associations to enhance brand awareness, Evaluated business risks associated with the Affordable Care Act, Maintained previous responsibilities of Account Manager while also supervising the operation and development of a team of two to four account managers, Managed several diverse teams. Customer Relationship Manager Job Description. Surpassed Time and Material (T/M) goal set at $300K to $750K by proactively providing quotes on needed replacement materials. Tangled is currently conducting customer validation to get direct feedback and assess if the Platform as a Service (PaaS) is ready for wider marketing efforts. Grant Ferguson Relationship Manager . Launched an efficient on-boarding process and created a forum/community amongst TRC Contractors to facilitate collaboration and ensure speedy learning process to minimize disruption and cost to client. Sold warranties on hearing aids to patients. Assisted manager's with callback escalations when needed. Answered 100+ calls daily on a multiline system identifying calls purpose and attracting new accounts. Resume Template #28. Cultivated positive and enduring relationships with customers and fellow employees. Answer foreclosure questions, request postponement of sale date, and order reinstatement figures. Nathan Jacob Customer Relationship Manager. Get inspiration for your resume, use one of our professional templates, and score the job you want. Managed a portfolio of customers through the default servicing cycle. This section contains a perfect resume sample for the position of a Customer Relation Manager. Successfully staffed and supervised the expansion of corporate billing department during nine company acquisitions, Identified over 2100 new loan prospects which resulted in $3 million in funded loans. Glassdoor has Client relationship manager Jobs with company ratings & reviews. Managed portfolio of 800 at risk/delinquent accounts on average per month. Managed complex levels of transactions, including processed loans approved by an underwriter while utilizing credit-signing authority within delegated limits. Maintained quality customer service and meets and exceeds monthly goals. If you have the space to include it, you should. Initiated and managed strategic planning discussions with senior operations team to prioritize workload across all Photobook departments. Created a culture of personal development that ensures a highly effective and multi-skilled workforce. Gathered 44 requirements by researching the dance market, speaking with instructors, and dance students. Reports and works directly with division president on direction of inside sales. Prepared operational or risk reports for management analysis. Skilled at research and recognizing business opportunities that increases profitability, sustains customer base and creates … Download this Resume Template to gain instant access to all the pages of the resume and cover letter. Managed daily workflow, ensuring that all applicant activities and interactions were completed on time and within standards. Called patients and offered them discounts on hearing aids and scheduled deliveries. Also works in a relationship-based environment; manages relationships with the internal department, our customers, and business partners. Led sales data collection and management processes, ensuring uninterrupted flow of reliable data from account; worked closely with account and key stakeholders to improve data visibility, accuracy, and frequency. Client Relations Manager I Resume Headline : Detail-oriented Client Relations Manager with 8+ years of administrative program/relationship building experience working with a myriad of clients ranging from small vendors to high profile retail businesses. Assisted in spearheading rollout of SAVO Proposal Pro software and document repository, resulting in new streamlined process for creating proposals and repository for sales agents to refer to for product information. Managed core equipment and vender equipment at 57 customer locations. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Client Relationship Manager Candidate should be properly created. Effectively increased profitability by negotiating and securing price increases and reducing commissions paid to accounts. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Customer Care Manager, Senior Relationship Manager, Customer Consultant and more on Indeed.com Customer Relationship Manager Resume Sample. Creating sales plans to generate revenue. Managed 64 strategic relationships with large commercial and industrial customer accounts. Conducted hiring process involving job fairs, pre-screening candidates, scheduling interviews, and making offers for employment. Established and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Analyzed and explained precisely the applicants’ account status, provided guidance, accepted loan payments and documented borrower, account systems. Exceeded Equipment Preventive Maintenance (PM) completion goal set at 97% to 100% by consistently confirming schedules with customer. Administered wire transfers, payments, deposits, and advances for customers, Built internal relationships and worked closely with a team to facilitate loss mitigation options for customers, Provided Foreclosure, Short Sale & Deed-in-Lieu education, and evaluated if borrowers pre-qualified for loan modifications, repayment plans, extensions, or forbearance plans. Browse resume examples for Client Relationship Manager jobs. Penelope Balasubramanian100 Broadway Lane New Parkland, CA, 91010Cell: (555) firstname.lastname@example.org SUMMARY Dedicated and talented Banking Relationship Manager successful at broadening a financial institution’s brand and relationship with customers. Decreased customer closing time by 50% by designing generic storyboards and user stories for all sales leads to reuse after conducting business process analysis sessions. Instead, the candidate simply states the type of degree he completed, what he studied, and where he went to school. Resolved assigned accounts through investigation, exhausting all options to prevent foreclosure. Provided volume forecast to senior operations team for quarterly inventory purchases. Closed sales of dental services, with close rate of 75%, Performed market analysis to pinpoint areas for competitive improvement and cost reduction, Created and implemented systems and support initiatives that led to 43% increase in revenue, Implemented new operations and computer maintenance that resulted in net savings of 87%, Provided staff supervision, training and HR functions, Engage technology companies by offering important solutions such as competitive analysis and customized research, Experienced in working with marketing, sales, development and partner teams, Executed and presented six figure proposals, Clear understanding and implementation of sales cycle, Generate revenue by proper use of sales system, Developed sales strategy, lead generation program, marketing collateral including proposals, and sales presentations, Developed and implemented new merchandise items for online retail store, Developed, designed and executed all special projects/compilations from development to order fulfillment, Point person at on-site events overseeing scheduling, merchandise sales, VIP meet and greets, transportation and travel for talent and staff, Developed, wrote and edited internal and external communication involving brand and products, Assisted in daily preparation of nationally syndicated radio show, Produced event recaps and created weekly newsletter. Effective sales and business development manager with 3 years of experience in business development, area management, sales team training and marketing brand strategy. Called patients and talked to them about our services and scheduled appointments for hearing tests. Managed 100+ different loans (FHA, VA, and Conventional), worked loans as a junior underwriter. Saved a business relationship from contract termination that verbally committed to another company by demonstrating a strong understanding of organizational needs and strategic direction through an interaction approach with key decision makers, resulting in re-signing a five-year contract. Built and maintained very strong business relationships to ensure retention. Client Relationship Manager III Resume Summary : An astute technical sales and operations manager, business analyst, and information systems professional with strong quantitative, communications, and team-building skills. Responsible for managing the store's customer relationships - creating loyal customers for life. Build key relationships with technology vendors and executives and help promote their products, Oversaw online retail store and responsible for $1.5-$2 million in annual sales, Responsible for the day to day management of about 175 clients FlexibleBenefits plans. Client Relationship Manager Resume. The top three keywords people who held Client Relationship Manager descriptions listed on their resumes are Customer Relationship Management (appearing on 33.94%), Compliance (appearing on 9.74%), and Relationship Management (appearing on 8.62%). A very detailed oriented approach to keep all accounts in good standing resolved assigned accounts through investigation exhausting. Authority within delegated limits high quality standards that achieved highest rating for TRC at Vonage for fulfilling the Contractors! 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